Shipping policy

All orders are processed within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

At VeEco Gifts we pride ourselves in aiming to be as eco-friendly as possible and items will be delivered in biodegradable and recyclable packaging.

Domestic Shipping Rates and Estimates

We offer free shipping to the UK

We currently do not ship internationally

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 working days of receiving your shipping confirmation email, please contact us at veeco.gifts@gmail.com with your name and order number, and we will look into it for you.

Orders can be tracked at Track and Trace - Track your Item | Royal Mail Group Ltd

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at veeco.gifts@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at veeco.gifts@gmail.com or review our returns policy://https//veecogifts.com/policies/refund-policy